A First Security guard is prepared to do anything from observing and reporting to actively protecting people, privacy, and property. Our uniformed security guards are certified and licensed by the Texas Private Security Bureau and then carefully screened and background checked by First Security. Our guards are professional in both appearance and behavior and receive training in defensive tactics, firearms, conflict resolution, surveillance, and customer service. All of our guards receive quarterly continuing education on topics such as public relations, professional presentation, soft empty hand control techniques, and ASP® collapsible baton. We employ both armed and unarmed security guards.
First Security utilizes a unique combination of covert technology and training to better catch shoplifters before they leave the premises. Most retail systems are under-utilized, sitting dormant in a backroom or, at best, being monitored by loss-prevention personnel who are unable to reach the shoplifter in time. Our guards are equipped and trained on covert monitoring of CCTV systems with either smartphones or Wi-Fi enabled tablets that allow them to follow suspicious visitors without the individual’s knowledge or ability to evade. This way, the crime has been both recorded and monitored in such a way that allows capture with confidence.